The private/confidential information required for executing the orders placed through the e-commerce facility, namely the User’s personal information, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, which is the delivery address and contact phone number will be made known to third parties contracted as part of the service delivery of Sweetlings. Credit card details are not kept by the Provider under any circumstances.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you subscribe, attempt to subscribe and/or make payments for an order through the Site, we collect certain information from you, including but not limited to your name, address, email address, and phone number. We refer to this information as “Subscription Information” or “Customer Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Information that we collect to fulfil any subscription or orders through the Site. Additionally, we use this Subscription Information to:
1. Communicate with you.
2. Provide you with information or advertising relating to our products or services.
3. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, courier services to fulfil our services to you. Mailchimp to send you updates on our services, newsletters, blogs etc. You can read more about how Mailchimp uses your Personal Information here: https://mailchimp.com/legal/privacy/
We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
MAILCHIMP - Unsubscribing at the bottom of the mail you received from us
EMAIL - Emailing us on firstname.lastname@example.org
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. In this instance, Sweetlings will retain your Personal Information subject to any legislative requirement and/or our internal retention policy.
If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent’s or guardian’s contact details so we can contact them. We may also check that the contact details you have given us are correct and are the details of a person who is your parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms. If you interact with our Website as a minor, your Guardian will be bound to our terms and conditions and other policies.
Through using our site, you agree to the above and to us using and storing your information in accordance with the POPI Act. You also confirm that we can contact you regarding orders, promotions etc. through all our platforms and means of communication, unless you no longer wish to receive such information, which needs to be made know in person. You also warrant that the information you have provided is accurate, current, true, and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
Subject to availability and receipt of payment, online purchases will be processed, and delivery confirmed by way of email and/or telephone with an accompanying use of courier and/or postal services and associated costs, if applicable.
Delivery to all main centres in South Africa will cost R100. If your area falls outside a main centre, additional costs may apply. We will contact you to inform you, should this be the case.
We endeavour to deliver in main areas within 1-3 working days, and outlying areas 5-7 days, however, in the case of exceptional circumstances, delays may occur. Delays can also occur on the courier service end, which is out of the control of Sweetlings.
The offering on this website is available to all within the borders of South Africa and may be available outside South Africa upon request. Orders and delivery fees for non-South African customers will only be confirmed on direct correspondence and agreement with Sweetlings.
RETURN & EXCHANGE POLICY
In general, you can return an unwanted product to us, provided:
it is undamaged and unused, with the original labels and stickers still attached.
it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
it is not missing any accessories or parts.
it is not part of our list of products not eligible for return.
you log a return via email within 7 days though email@example.com
We will collect the product from you. Please provide suitable packaging for returning the product as our courier is entitled to refuse collection of a product that is not properly packaged for transport, in which case the courier fee will be at the customers expense.
We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the customer in full within 30 days. Cancellation of orders by the customer will attract a 3% charge for administration costs.
Some goods will not qualify for return, such as underwear, party related items, dummies, pacifiers, feeding utensils, bottles, or items of a personal nature.
Fashion and footwear products can be exchanged for a different size provided that such variation is available and is available at the same price as the product originally purchased. In such a case, we will collect the product from you and deliver the requested product to you at your own charge. If such variation is not immediately available, we will credit your account with the purchase price of the product (or refund you if that is your preference) within 30 days of you logging the return.
We reserve the right to inspect the product to validate your return.
In the case of faulty goods, or damaged products on delivery, the fault/damage should be reported immediately to the Provider and thereafter a case number will be opened. Once the item has been returned to the store, the item will be assessed and once the supplier has been notified of the claim and the findings have been issued, a replacement or refund will be sent to the customer at the price it was purchased (should the inspection be in favour of the customer). This can take up to 30 days.
In the case where approved returns was purchased using a coupon or discount, a refund will reflect the amount at which the item(s) were purchased (at the discounted price).
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient, or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
In all cases where a return is logged, the customer will be responsible for the courier charge, accept in the case where the provider is at fault.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to management in firstname.lastname@example.org